If you purchase an item and there is a defect – e.g. material or manufacturing fault the Danish Sale of Goods Act apply. You can complain regarding defects within 24 months from time of delivery by contacting: Georg Jensen Damask A/S, Dieselvej 1, DK-6000, Kolding.
Defects mean that you can either get the goods repaired, exchanged money back or a reduction in price – depending on the actual situation. This stipulates of course that the right of complaint is legitimate, and the defect not has occurred as a result of wrong handling of the product.
When we have received the product, you will receive a confirmation by mail that we have received the product for the treatment of complaints.
It will ease the processing time considerably if you enclose a description of flaws and deficiencies. If Georg Jensen Damask cannot state the flaws and deficiencies of the returned products, these products will be returned to you.
Products, which are returned to Georg Jensen Damask, is to be followed by receipt/ invoice whereof the time of purchase appears.
NOTICE! We do not accept parcels send cash on delivery or the like.
Always remember to return the goods in secure wrapping.
You can contact our webshop by phone +4575522700 or by mail firstname.lastname@example.org
The telephone is open:
Monday to Thursday from 08.00 am to 16.00 pm
Friday from 08.00 am to 15.30 pm
Your questions (E-mails) will be answered within 24 hours on workdays.